Instructions

  1. Browser

    a. You are encouraged to work with a Chromium based browser as your primary browser.

    b. You are encouraged to download other browsers (Fire Fox, Opera) for troubleshooting when we help our customers.

  2. Computer access

    a. Your computer should lock automatically after a certain time of inactivity.

     i. Set up automatic screen lock:

     1. Go to Lock screen settings on your computer

     2. Click on Screen saver settings at the bottom of the page

     3. Tick a box next to On resume, display logon screen

     4. Choose 10 minutes in a field next to Wait

 ii. You can also lock your screen manually by clicking on Win+L

    b. It’s OK to use PIN code for the computer.

    c. The computer should require login/pin on resume/boot.

  3. Create the following links as bookmarks in your browser:

    a. https://mail.google.com/

     i. Enable Gmail to be the primary e-mail client on your device.

 ii. Sync your email with Zendesk Sell:

     1. In Zendesk Sell click on the gear icon in the main menu

     2. Choose Email under Communication channels

     3. In the tab Connection click on Log in with Google

     4. Give Zendesk Sell access to your Gmail account

     5. Add your signature in the tab Signature

     4. In the tab Visibility choose "visible for users" on all rows

    b. https://www.google.com/calendar/

     i. Connect Google Calendar to your Timezynk account:

     1. In Timezynk click on your name at the right top corner

     2. Choose Profile

     3. Scroll down until you see Google Calendar

     4. Click on Connect account and follow further instructions

 ii. Connect Google Calendar to your Zendesk Sell account:

     1. In Zendesk Sell click on the gear icon in the main menu

     2. Choose Calendars under Integrations

     3. Click on Add Google Calndar and follow further instructions

 iii. Share your calendar with your colleagues at Sales and Support

     1. Go to settings in Google Calendar

     2. Add colleagues to the list "Share with certain people"

     3. Allow your colleagues to make changes to your calendar

    c. https://timezynk.slack.com/

     i. Always be on Slack while working

    d. https://timezynk.com/

    e. https://timezynk.com/mobile/

     i. Also install the mobile app on your phone.

    f. https://timezynk.zendesk.com/agent/dashboard

    g. https://app.futuresimple.com/dashboards/main

    h. https://timezynk.zendesk.com/knowledge/lists/default/1/1?brand_id=428201

    i. https://timezynk.grafana.net/a/cloud-home-app

    j. https://developers.whatismybrowser.com/useragents/parse/#parse-useragent

    k. https://gitlab.com/groups/timezynk/-/issues

    l. https://mandrillapp.com/login/?referrer=%2F

    m. https://timezynk.gitlab.io/handbook/

    n. https://gitlab.com/groups/timezynk/-/boards/2071660?iteration_id=Current&&iteration_cadence_id=23307

    o. https://gitlab.com/groups/timezynk/-/wikis/home

  4. Install Lastpass extension to your browser(-s):

     i. Allow Lastpass to work in incognito mode

  5. Important settings in the browser

    a. Sync all settings

    b. Disable the browser’s built-in feature to store passwords

    c. Enable the setting on start: Continue where I left off

  6. You need to install these tools on the computer:

    a. Tele2 Softphone from https://tele2vaxel.se/

     i. Go to Tools > Settings > Advanced and select Display queue information in standard view

    b. Discord Voicecom from https://discordapp.com/download

     i. Go to User settings > Voice & video > Push-to-talk and define a shortcut.

 ii. Alternatively mute the mic when you are not talking but leave the headphones active, so you hear if someone is talking to you.

 iii. Always be on Discord while working

    c. ScreenToGif for video capturing from https://www.screentogif.com/

    d. Sublime text for reading payroll files from https://www.sublimetext.com/download_thanks?target=win-x64

    e. [Optional] Flashback Express for video and audio capturing from https://www.flashbackrecorder.com/sv/express/

    f. [Optional] DaVinci Resolve for video editing from https://www.blackmagicdesign.com/products/davinciresolve

    g. [Optional] Canva for Youtube miniatures and other designs from https://www.canva.com/sv_se/

    h. [Optional] Sizer 4.0 http://www.brianapps.net/sizer4/ for resizing pictures

    i. [Optional] Pngyu https://nukesaq88.github.io/Pngyu/ for compressing files

    j. [Optional] Adobe Creative Cloud https://www.adobe.com/se/creativecloud.html Some of the programs need to be downloaded, some can be used online

  7. Important (GDPR) settings for your OS (For Windows)

    a. Activate Storage Sense.

    b. Storage sense should run daily.

    c. Temporary files should be deleted daily.

    d. Downloaded files should be deleted after 14 days.

  8. Keep your system updated

    a. Windows Update will automatically get updates for you, but make sure you install them at the end of the day. This requires that you actually turn off the computer and select to apply the update.

Make sure your settings at up-to-date, we also run annual security checks on your Lastpass account, it will warn about old, bad and re-used password.